FAQ

Frequently asked questions

Vactox is an email marketing platform for designing, sending, and automating campaigns, with deliverability tooling built in.

No. Starter is free to use with no card required.

Limits depend on your plan, from 2,500 on Starter up to unlimited on Enterprise.

Yes, via CSV upload or the API. We handle field mapping and duplicate detection automatically.

Templates are tested across Gmail, Outlook, Apple Mail, and major mobile clients.

Yes, every plan supports domain authentication with SPF, DKIM, and DMARC.

Yes, a full REST API covers lists, subscribers, campaigns, and reporting.

Yes, multi-step workflows can trigger on signups, tags, dates, or subscriber behavior.

They are automatically suppressed from future sends across all lists and campaigns.

Yes, on Professional and above, including automatic sending of the winning variant.

We monitor bounce rates, complaint rates, and inbox placement, and provide domain warm-up guidance for new senders.

Custom domains are available on Business and Enterprise plans.

Every plan includes email support; Professional and above include priority response times.

Yes, subscribers, campaigns, and reports can be exported at any time.

Dedicated IPs are available as an add-on for Business and included with Enterprise.

Yes, including double opt-in support and data processing agreements on request.

Yes, scheduling can be set per campaign or per recipient time zone.

Shopify, WordPress, Zapier, Stripe, and webhooks, with more added regularly.

Team seats are available on Professional and above.

Cancel anytime from account settings — there is no long-term contract on any plan.

Send your next campaign in the next ten minutes.

Set up your first list, import subscribers, and send — no onboarding call required.